Frequently Asked Questions

  • Resilience Therapeutic Massage & Bodywork is conveniently located in Huntersville off Interstate 77, on Northcross Drive and Sam Furr Road/Hwy 73. We are also only 20 minutes from Charlotte, and 15 minutes from Mooresville and Cornelius.

  • We do not bill insurance directly.

    All payments are due upfront to Resilience Therapeutic Massage & Bodywork in Huntersville, NC.

    However, we offer options to support reimbursement when applicable, including HSA and FSA payments and out-of-network insurance reimbursement.

    We can provide a detailed superbill for you to submit to your insurance company. Coverage varies by plan, so we recommend checking directly with your provider.

  • You cannot book incorrectly. If your needs would be better supported by a different service or practitioner, we will adjust your session or guide you appropriately. Services and practitioners are clearly matched during booking to help ensure the best fit, especially for nervous system, post-surgical, or athletic-focused care.

  • We require a credit card on file in order to schedule any appointment with us. All new clients will be prompted to book online and complete intake forms prior to their visit.

    This process helps us run efficiently while also protecting you as a client. We do not have full access to your credit card information. All payment details are securely processed through Vagaro, whose encrypted system is designed to keep your information safe.

    A card on file allows us to uphold our scheduling policies fairly. When appointments are missed or canceled without proper notice, that time cannot always be filled, which directly impacts our providers.

    Our office policy requires a minimum of 24 hours’ notice to cancel or reschedule an appointment.

    • If less than 24 hours’ notice is given, online changes will be unavailable and you will need to call or text us. A 50% charge of the scheduled service will apply.

    • If you no-show for your appointment, you will be charged 100% of the scheduled service, and future bookings will need to be made by calling or texting our office.

    In these cases, the card on file will be charged automatically.

    We appreciate your understanding and respect for our time, our team, and the clients we serve.

  • Massage typically focuses on muscles, relaxation, and general tension relief.

    Bodywork takes a broader, integrative approach. It considers how the body moves, compensates, and responds as a system, often incorporating assessment, targeted techniques, and nervous-system-aware input to support function, recovery, and long-term resilience.

    At Resilience, some sessions feel more like a therapeutic massage, while others are more corrective or integrative. The approach is always guided by your goals and the practitioner’s scope of practice.

  • Yes.

    Our care is trauma-informed and guided by consent, pacing, and nervous-system awareness. We regularly work with clients navigating post-surgical recovery, medical trauma, and stress-related nervous system patterns, and sessions are always tailored to support safety and comfort.

  • Booking your self-guided infrared sauna session is simple and flexible based on how you’d like to use it.

    You can schedule the sauna as a standalone service directly through our online booking system. When booked this way, the session will be charged to your account on the day of your appointment. Prior to your visit, you’ll receive a text message with step-by-step instructions on how to operate the sauna, including important do’s and don’ts, along with your secure access code to enter the treatment area.

    Prefer to enhance your existing appointment? You can also book the infrared sauna as an add-on to any service. After your session, you’ll be provided with a robe and slippers for a seamless, comfortable transition into the sauna room.

    Whether you’re coming in just for the sauna or pairing it with bodywork, we’ve made the process easy, private, and stress-free.

    Book your sauna session here

  • The Normatec compression recovery system is currently offered as an add-on service and can be easily included when booking any session at Resilience, located in Huntersville, NC.

    When you schedule with a Resilience provider, you’ll be prompted during checkout to add Normatec to your appointment. You can choose between legs, hips, or arms, depending on where you want targeted recovery and circulation support.

    This service is performed either before or after your scheduled session, making it an easy way to enhance your results without extending your time in the treatment room too much. You’ll also have the option to select either a 15-minute or 30-minute session, based on your needs.

    It’s a simple add-on that helps reduce soreness, improve circulation, and support faster recovery.

    Book you next step to recovery here